Frequently Asked Questions

Welcome to our Frequently Asked Questions page! We understand that you may have questions about our ebooks, policies, and services, and we’re here to provide clear answers. Below, you’ll find helpful information on a range of topics to ensure your digital reading experience with AWB Group Infinite Downloads is as smooth as possible. If you don’t find the answer you’re looking for, feel free to contact us directly — we’re always happy to assist.

Our ebooks are available in multiple formats including PDF, EPUB, and MOBI to ensure compatibility with all major e-readers and devices. PDF works great on computers and tablets, EPUB is perfect for most e-readers, and MOBI is optimized for Kindle devices.

After purchase, you can access your ebooks in two ways:

  1. Through your Member’s Area dashboard where all your purchases are stored
  2. Via the download link sent to your registered email address Your purchases remain accessible in your account permanently.

Yes! You can read your purchased ebooks on up to 5 different devices simultaneously. This includes smartphones, tablets, e-readers, and computers. Simply log in to your account on each device to access your library

Yes, we offer two membership tiers:

  • Silver Membership ($40/year): 20% off all purchases
  • Gold Membership ($80/year): 30% off all purchases Members also get access to exclusive content and early releases.

If you experience any download issues:

  1. Check your internet connection
  2. Try a different browser
  3. Clear your browser’s cache If problems persist, contact our support team who can assist you directly or provide alternative download methods.

Our technical support team is available through:

  • Email: [email protected]
  • Phone: (855) 699-7530
  • Contact form on our website. We typically respond within 24 hours on business days.

Yes, we prioritize the security of your personal information. Our website uses encryption to protect your data, and we adhere to strict privacy policies to ensure your information is never shared without your consent.

We offer a 30-day satisfaction guarantee on all purchases. If you’re unsatisfied with your ebook due to technical issues or compatibility problems, contact our support team for a full refund or replacement.